The elderly people in Yerevan particularity enjoy the trolleybuses because they claim they are larger, can transport more people, are quiet, and more clean for the environment. However, one of a the largest problems with the trolleybus system is the unreliability issue where they constantly detach from the electric wire above further adding to the existing traffic and causing people to arrive late to their destination. Many people complain they are just too slow but they forget to understand that at onetime there were over 300 trolleybuses in operation. Trolleybuses have been in use in Yerevan since 1949 and have served as safe and reliable form of public transportation around the word. The trolleybus is one of the main solutions to the public transportation dilemma in Yerevan and it begins with modernization and new routes.
Many people have learned to just accept the fact that no progress is being made with their transportation system but deep down inside they are ready for change. During the days when Armenia was part of the Soviet Union tickets were used to pay for a ride instead of coins and the buses were much more reliable and safe. In 2017 the government constructed a plan to begin adding a new way to pay with a transportation card like what is used in the EU and other countries around the world, however nothing has taken into effect yet.
The trolleybus drivers pay has also been a concern where it averages around 85,000 dram because the taxes are almost double what they were in the past. The drivers complain they are working longer days with higher taxes and less pay compared to the Soviet Union days. At one point in time taxes averaged around 26%-27% but during the days under the Soviet Union they were around 13% and were paid hourly not daily like today.